Privacy Policy

​At Hairloom Pet Portraits, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, including when you visit our website.

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If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at hello@hairloompetportraits.com.au. We aim to respond to all enquiries within five (5) business days.

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Collection and Use of Personal Information

​Hairloom Pet Portraits (“we”, “us”, or “our”) collects personal information to provide you with our products and services, to communicate effectively, and to improve your experience with us.

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This may include:

• Contact details (e.g. name, email address, postal address)

• Purchase history and preferences

• Technical data such as device type, browser, location (country), and website interactions (e.g. time on site, referring websites, exit pages)

 

We collect this information when you:

 

• Make a purchase through our online store

• Subscribe to our newsletters

• Contact us with enquiries

• Interact with our website or digital communications

 

Some data may be collected automatically through cookies and similar technologies. These help us understand how visitors use our website and enhance functionality. If you choose to disable cookies, certain features of the site may not work as intended.

 

Data Security

We implement appropriate security measures to protect personal information against unauthorised access, modification, or disclosure. However, no method of transmission over the internet is entirely secure. We advise you not to submit sensitive financial information (such as credit card numbers) via unsecured websites or email.

 

Payment details provided during purchases are securely processed by our third-party payment gateway. We do not retain or store credit or debit card information.

 

Storage and Disclosure​

Personal information is stored in a secure database accessible only to authorised personnel of Hairloom Pet Portraits. We do not sell or disclose your information to third parties, except where it is necessary to provide a service you have requested – such as sharing your name and delivery address with postal or courier providers.

 

We will retain your personal information for as long as your account is active or as required by law. For UK and EU residents, you may request that we erase your data at any time, subject to legal obligations.

 

Marketing Communications​

If you opt in to receive updates from us, we may send you newsletters and promotional material. You may unsubscribe at any time by following the instructions in each email or contacting us directly at hello@hairloompetportraits.com.au.

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Your Rights​

You may request access to the personal information we hold about you, request corrections, or ask for data to be deleted, transferred, or limited in use. For UK and EU residents, these rights include:

• Access to your personal data

• Correction of inaccuracies

• Objection to or restriction of processing

• Data portability

• Right to erasure (“right to be forgotten”)

 

To exercise these rights, please contact us via email.

 

Policy Updates

Hairloom Pet Portraits may update this Privacy Policy from time to time to reflect changes in legislation or technology. The most current version will always be available on our website. We encourage you to review it regularly.

 

Third-Party Links

Our website may include links to external websites. Hairloom Pet Portraits is not responsible for the privacy practices or content of these third-party sites.